FAQ

fb77 Frequently Asked Questions in one place

From opening an account to withdrawing via bKash or Nagad, mobile game settings to identity verification — this page has direct, detailed answers to the questions that come up when using fb77. Find your question in the sections below. For players aged 21+.

What you'll find on this page

Account questions

Having trouble accessing your fb77 account? Confused about your username or password? How to fb77 Login from a new device or update your personal details — all questions answered here.

First, make sure you have entered your username and password correctly — case sensitivity matters. Clear your browser cache and try again. If the problem continues, use the "Forgot password?" option. If you still can't log in, contact fb77's live chat support — they are available 24/7 in Bengali.

For a secure fb77 account, use a password of at least 8 characters that includes uppercase letters (A–Z), lowercase letters (a–z), numbers (0–9), and special characters (such as @, #, !). Avoid easily guessable passwords (date of birth, phone number) and change your password regularly.

After logging in, go to the Profile Settings section where you will find the option to update your personal information. Some changes may require identity verification (OTP or documents). If you cannot make the change from Settings, request it directly via fb77's 24-hour live chat — they will help you update your details securely.

Yes, you can access fb77 from a new device. The first time you log in from a new device, an OTP verification may be requested — this is part of your account's security. Always use fb77's official website and avoid logging in over public Wi-Fi.

Click the "Forgot password?" link on the login page. Enter your registered mobile number or email — a one-time password (OTP) will be sent to it. Once you complete verification with the OTP, you will be able to set a new password. If you have trouble with this process, fb77's support team will help you directly.

No. Only one account per person is allowed on fb77. Attempting to open multiple accounts may result in all accounts being suspended and any funds held. Read the Terms and Conditions for more details.

Playing on mobile

The fb77 App is available for both Android and iOS devices. What to do if pages load slowly or the connection drops on mobile — those questions are answered here.

First, clear your browser's cache and cookies: go to browser settings, select "Clear browsing data", and delete cached images and files. Then restart the browser and visit fb77 again. If your Wi-Fi signal is weak, try switching to mobile data. This usually resolves the issue in most cases.

Both the fb77 Android (APK) and iOS apps are available through official channels. It is best not to download the app from third-party websites or unknown sources, as those may not be safe. To learn more about the app, visit the fb77 APK page.

If the connection drops, fb77's server retains the state of that session. When you reconnect, the game will resume from where it was or the round will be completed automatically. If an amount was deducted for a round but the result is not showing, check the transaction history in your account or contact the support team.

Yes, the fb77 website works fully in a mobile browser. You can access your account, slot games, live casino, deposits, and withdrawals directly from Chrome, Firefox, or Safari. No core features are missing from the mobile browser version.

On Android, open the fb77 site in Chrome, tap the three-dot menu (⋮) at the top, and select "Add to Home screen". On iPhone, open the site in Safari, tap the share button at the bottom, and tap "Add to Home Screen". This creates a shortcut that works like an app.

Verification and documents

Identity verification may be required on fb77 for large withdrawals or to ensure account security. Which documents are needed, why they are needed, and how private your submitted information remains — all questions answered here.

fb77 may request identity verification before your first withdrawal or when withdrawing a large amount. Verification may also be requested if unusual activity is detected on the account. This is a normal security process — it is done to keep your funds safe.

You can submit a clear photo or scan of your National ID (NID), passport, or driving licence. The name, date of birth, and document number must be clearly visible. In some cases, a recent bank statement or proof of mobile wallet transactions may also be requested.

When verification is rejected, fb77 usually provides the reason. In most cases, rejection is due to a blurry or partially cut-off image. Take a clear photo of the full document in good lighting and resubmit. If it keeps getting rejected, get direct help through live chat.

fb77 uses SSL encryption to keep all information secure. Documents submitted for verification are used only for security checks and are not shared with third parties. Read fb77's privacy policy for more details.

Yes, this is important. The name registered on your fb77 account must match the name on any payment wallet — including bKash, Nagad — or bank account you use. If the names do not match, the withdrawal request may be rejected. To avoid this, provide accurate information when registering.

fb77's verification team reviews documents as quickly as possible. If the documents are correct and clear, the process is completed quickly. Once verification is done, you will be notified via your account or by email. If there is a delay, ask the support team.

Withdrawal questions

What are the rules for withdrawing via bKash, Nagad, Rocket, or bank transfer? What is the minimum withdrawal amount? Whether withdrawals are possible at night or on public holidays — all questions answered on this page.

Yes, absolutely. For withdrawals from fb77, the payment wallet (bKash, Nagad, Rocket, Upay) or bank account must be registered in the player's own name. Withdrawals to someone else's wallet are not permitted — this is part of fb77's security policy and rules. Withdrawals are only possible to a wallet in your own name.

Yes, withdrawals on fb77 are processed seven days a week, twenty-four hours a day. Withdrawal requests are accepted on public holidays and at night as well. Withdrawals via bKash, Nagad, Rocket, and Upay are generally completed within 1 hour.

Withdrawal requests from fb77 to bKash, Nagad, Rocket, Upay, or bank transfer are generally completed within 1 hour. If document verification is pending or it is your first withdrawal, it may take a little longer. If there is any delay, let the support team know.

The minimum withdrawal amount on fb77 is ৳1,000. Requests below this amount will not be processed. Once you have enough balance, you can withdraw via bKash, Nagad, Rocket, Upay, or bank transfer.

For bank transfer withdrawals, the bank account name must match the fb77 account name. You can withdraw to major banks in Bangladesh including Dutch-Bangla Bank, Islami Bank, and BRAC Bank. It is important to enter the account number and routing details correctly.

No, bonus funds on fb77 cannot be withdrawn directly. For the welcome bonus, the bonus amount must be wagered 25 times. For example: a 120% bonus on a ৳1,000 deposit = ৳1,200 bonus; to make it withdrawable, ৳1,200 × 25 = ৳30,000 must be wagered. See the responsible gaming page for full terms.

Still have questions? The support team is always here

If you did not find the answer to your question on this FAQ page, do not worry. fb77's support team is available seven days a week, twenty-four hours a day in both Bengali and English. Get in touch through any of the options below:

Live Chat

You will find the live chat button on any page of the site. Ask your question directly in Bengali — get an instant response 24/7.

Email Support

For detailed questions or document-related matters, contact us by email: [email protected]

Learn More

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fb77 Cricket Betting

Roulette

European, American, and live roulette — find out what types of tables are available in fb77's roulette section and how to place bets.

fb77 Roulette Guide

fb77 Casino

A full list of live casino, slots, and card games — the fb77 Casino page has details on all games and categories in one place.

Visit the fb77 Casino page