fb77's Privacy Policy

fb77 is an online betting and casino platform serving users in Bangladesh. This privacy policy ("Policy") explains how fb77 handles users' personal information across its website, mobile application, and other digital channels.

This policy applies to all users of fb77's services — visitors to the website, registered members, and anyone who contacts us through any channel. By using our services, you agree to the terms set out in this policy. For the general terms of service, please read our Terms and Conditions.

fb77 takes user privacy seriously and follows industry-standard best practices to protect personal information. This policy is built on transparency so that you understand where, how, and why your information is used.

fb77 collects the following types of information, coming mainly from two sources: information you provide directly, and information recorded automatically while you use the platform.

2.1 Information You Provide Directly

• Full name, date of birth, and gender
• Email address and mobile number
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, Upay, or bank account details (for financial transactions)
• Login details: username and encrypted password
• Messages and enquiries sent to customer support or live chat

2.2 Information Collected Automatically

• IP address and device information (operating system, browser version)
• Login time, location data, and session duration
• Betting history, gameplay data, and transaction records
• Behavioural data collected via cookies and similar tracking technologies
• Referral source and navigation patterns on the site

fb77 uses collected information only for specific and legitimate purposes. Any misuse or unnecessary use of personal information will be considered a clear violation of this policy.

3.1 Service Operations

Information is used to create and manage accounts, provide betting and gaming services, process deposits and withdrawals, and maintain transaction history. Relevant information is used to ensure secure payments through bKash, Nagad, Rocket, Upay, and bank transfers.

3.2 Identity Verification and Fraud Prevention

Collected information is used to confirm user identity, maintain account security, and prevent unlawful activity. Security is ensured through OTP verification and SSL encryption.

3.3 Customer Service Improvement

Information is used to provide customer support via 24/7 live chat and email, resolve complaints, and improve service quality.

3.4 Bonus and Promotion Management

Relevant information is used to manage promotional offers including the 120% bonus for new members, deliver benefits under the VIP programme, and create personalised experiences.

3.5 Legal Compliance

Information may be used to comply with applicable laws and regulations, maintain financial records, and cooperate with law enforcement agencies when required.

fb77 does not sell users' personal information or transfer it to third parties for commercial purposes. Information may be disclosed only in limited and controlled circumstances, as described below:

4.1 Service Partners

Necessary information may be shared with trusted service providers such as payment processors (bKash, Nagad, Rocket, Upay, and banking partners), IT infrastructure and cloud service providers, and fraud detection systems. These partners operate under strict confidentiality agreements.

4.2 Legal Requirements

fb77 is obliged to provide relevant information to the appropriate authorities in cases of court orders, government investigations, or other legal obligations.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new owning party, provided that equivalent protections to those in this policy are ensured.

fb77 has implemented industry-best technical and organisational measures to protect user information. Data security is a core pillar of fb77's operational policy.

5.1 Technical Safeguards

• Data transmission is secured through SSL (Secure Socket Layer) encryption
• Passwords are stored in encrypted form — they are never stored in plain text
• Firewalls and intrusion detection systems are in place to protect servers and databases
• Regular security testing and audits are carried out

5.2 Data Retention Period

All information is retained while an account is active. Even after an account is closed, certain information may be retained for a set period to meet legal obligations and resolve potential disputes. Information that is no longer needed is securely deleted.

5.3 Staff Access Controls

Only authorised staff may access personal information, and all staff are required to follow strict confidentiality rules. Access logs are reviewed regularly.

fb77's website and app use cookies and similar technologies to improve the user experience and maintain service functionality.

6.1 Types of Cookies

• Essential Cookies: Required for managing login sessions, security tokens, and core functionality — without these, the site does not work properly.
• Performance Cookies: Used to analyse which parts of the site are used most, but are not personally identifiable.
• Functionality Cookies: Remember user preferences such as language selection and layout settings.

6.2 Cookie Controls

You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent some important site features from working.

fb77 respects users' right to control their own personal information. You may exercise the rights described below at any time:

• Right of Access: You may request a copy of the personal information stored in your account.
• Right to Rectification: You may request that incorrect or outdated information be updated. Some information can be changed directly in your account settings.
• Right to Erasure: You may request that your information be deleted, where there is no legal obligation to retain it.
• Right to Restrict Processing: You may request that the use of your information be restricted in certain circumstances.
• Right to Withdraw from Marketing: You may opt out of promotional communications at any time.
• Filing a Complaint: You may raise any data protection concern directly with fb77.

For more information about responsible gaming and control over your account, we recommend reading our Responsible Gaming page.

All fb77 services are intended only for persons aged 21 or above. This platform never knowingly collects personal information from minors.

Age verification is a mandatory step in the registration process. If it becomes known that a user is under 21, their account will be closed immediately and the relevant information will be deleted. If a guardian believes their child has registered on fb77, they are requested to contact customer support immediately.

fb77 reserves the right to update this privacy policy due to changes in services, new legal requirements, or business reasons. For significant changes, registered users will be notified by email or via an in-app notification.

The date of each change will be noted at the top of this page. Continued use of the service after a policy change will be taken as your agreement to the updated policy. We therefore recommend checking this page regularly.

Details about policy changes and fb77's overall service terms can be found on our About Us page.

For any questions, concerns, or requests regarding this privacy policy, you can reach fb77's privacy team through the following channels:

• Live Chat: Use the chat button in the bottom-right corner of any page on the site for direct contact (active 24/7)
• Email: [email protected]
• Language: Support is available in both Bengali and English

Our FAQ page may also be helpful for general questions, where you will find answers to many common queries.